Refund & Cancellation Policy

1.Booking Confirmation and Deposit

To secure a booking with Manta Dive Komodo, a 30% non-refundable deposit is required at the time of confirmation. The booking is considered confirmed only once we receive the deposit and send you written confirmation by email or WhatsApp.

The remaining 70% balance is due:

• For day trips: before or on the day of the trip, before boarding.
• For PADI courses: before the start of the course, on or before day 1.
• For dive-and-stay packages: before check-in at the accommodation.

If the balance is not paid by the deadline, the booking is automatically cancelled and the deposit is forfeited.

2.Cancellation by the Customer

If you cancel your booking for any reason — including illness, change of travel plans, missed flights, visa issues, or personal preference — the following applies:

• 30% deposit: forfeit (non-refundable).
• 70% balance: only refundable if it has already been paid AND the cancellation is made before the departure / start date. If you have not yet paid the balance at the time of cancellation, only the deposit is lost.

Cancellation requests must be sent in writing by email to info@mantadivekomodo.com or by WhatsApp message. The effective date of cancellation is the date we receive the request.

If you cancel after the trip has departed or the course has started, no refund is given regardless of which day you cancel.

3.Cancellation by Manta Dive Komodo

We may cancel a trip in the following situations:

• Weather and sea conditions: when the captain or harbour authority assesses conditions as unsafe for departure.
• Boat or equipment safety: mechanical or technical issues identified before or during the trip.
• Insufficient minimum participants: in rare cases for specialty trips that require a minimum group size (we will inform you at booking if this applies).
• Government or park restrictions: closures of Komodo National Park or specific dive sites.

If we cancel the trip, you are entitled to:

• A full refund of all amounts paid (including the 30% deposit), or
• Reschedule the trip to another available date within 12 months at no extra cost, or
• Credit the full amount toward a different service we offer (subject to availability and price difference).

You choose the option that suits you best.

4.Force Majeure

Force majeure events are situations beyond our reasonable control, including but not limited to: extreme weather (cyclones, storms), natural disasters (earthquake, tsunami, volcanic activity), pandemic-related restrictions, civil unrest, government decisions, harbour closures, fuel shortages, or partial Komodo National Park closures.

In such cases:

• We will offer to reschedule your trip within 12 months at no extra cost.
• If reschedule is not possible, we will refund the amounts paid minus any unrecoverable third-party costs already disbursed on your behalf (such as Komodo National Park fees already paid to authorities, which the park does not refund).

5.No-Show and Late Arrival

If you do not show up at the agreed meeting time and location:

• No refund is given.
• The boat will not wait. Departure times are fixed and depend on tide, sun, and dive site logistics.
• If you contact us in advance with a delay, we will do our best to accommodate, but we cannot guarantee the boat can wait or pick you up later.

If you miss your trip due to your flight being delayed or cancelled, this is your own travel risk, not ours. We strongly recommend purchasing travel insurance that covers missed connections.

6.Rescheduling Your Booking

You may request to reschedule your booking to a different date, subject to availability:

• More than 7 days before the trip: free reschedule, one time.
• Between 3 and 7 days before: subject to availability and a small administrative re-confirmation; deposit is preserved.
• Less than 72 hours before: treated as a cancellation. Deposit is forfeited if you do not honour the original date.

If the rescheduled trip has a higher price (e.g. high season), the difference is payable. If lower, no refund of the difference is given.

Reschedule requests must be sent in writing by email or WhatsApp.

7.PADI Courses — Specific Rules

For multi-day PADI courses (Open Water, Advanced Open Water, Specialties, etc.), additional rules apply:

• The 30% deposit is non-refundable as for any booking.
• Once the course materials (eLearning code, manual) have been issued in your name, the cost of the materials is non-refundable, even if you cancel before day 1. PADI does not refund issued materials.
• Once the course has started (day 1 begun), no refund is given for partial cancellation, regardless of how many days you complete.
• If a medical condition prevents you from continuing after starting the course, we will give you a written voucher to resume the course with us within 12 months at no extra cost (subject to availability), or to transfer remaining sessions to another PADI centre at your request.

8.Dive-and-Stay Packages — Specific Rules

Packages combining accommodation and diving have their own conditions:

• The 30% deposit covers both diving and accommodation reservations. It is non-refundable.
• If the partner accommodation has its own stricter cancellation policy (some hotels/resorts apply 100% non-refund within 7 days), this is communicated at the time of booking and applies in addition to our policy.
• Unused diving days within a package are not refundable once the package has started.

9.Refund Processing

When a refund is due (e.g. cancellation by Manta Dive Komodo, force majeure):

• Refunds are processed within 14 business days of confirmation.
• Refunds are issued via the original payment method (bank transfer, card refund). Cash refunds are not given for non-cash payments.
• Bank fees, currency conversion losses or card processor fees are not refunded.
• For credit-card payments, your card issuer may take additional time to credit your account (typically 5–10 business days after our processing).

10.Disputes

If you disagree with how a refund has been handled, please contact us first by email or WhatsApp. Most issues can be resolved by direct communication within a few working days.

If we cannot reach an agreement, the dispute is governed by Indonesian law and falls under the jurisdiction of the courts of Manggarai Barat (West Manggarai), East Nusa Tenggara, Indonesia, as detailed in our Terms of Service.

11.Contact

This Refund Policy applies in addition to and without prejudice to any non-waivable consumer protection rights you may have under your own jurisdiction. It does not constitute formal legal advice.